Support
Need help?
Most fixes are in the questions below. If you are still stuck, email us.
Email us
Before you email
- Open Manaya and confirm Screen Time access is still on.
- Pick exact apps in the group, not whole categories, for Wait then Open.
- Check the group is enabled and inside its schedule.
Include your iOS version, what you tried, and what happened. Screenshots help.
We reply within a few business days.
Common issues
Shields are not showing when I open a protected app
Open Manaya and check that Screen Time access is still on. If iOS reset permissions after an update, use the repair flow on Home. Then confirm the app is in an active group with a plan that is not paused. Force-quitting Manaya does not turn shields off, but revoking Screen Time in Settings does.
Why does Wait start again instead of giving me an Open window?
Exact apps are the reliable path for Wait then Open. Whole categories (such as all Games) can loop back to a fresh Wait on iOS today. Prefer picking specific apps in your group. Full block and Hard still apply as designed. See the FAQ for more on category limits.
The recent-apps list is blank when I pick targets for a new group
The system usage picker can take 15 to 20 seconds to populate on first open. You can still add apps manually from the full app list. If it stays empty, try again after Manaya has had Screen Time access for a minute, or restart the app once.
How do I turn off Hard mode early?
Hard is meant to resist impulse changes. Open Manaya, open the group, tap Disable, and complete the reflection step and typed confirmation. That is intentional friction, not a bug.
I deleted Manaya but Screen Time still feels restricted
Hard mode can block app deletion while it is active. Reinstall Manaya, turn Hard off properly on each group, or review Screen Time settings under Settings -> Screen Time. Manaya cannot change iOS restrictions after the app is gone unless you left a Hard lock active.
Does Manaya send my app usage anywhere?
No. Manaya is on-device only. No account, no cloud sync of your groups or streak, and no Manaya analytics SDK in the app. Email us only if you choose to; that is separate from in-app data.
Where can I read about privacy and honest limits?
See the Privacy page for data handling and the FAQ for product questions. Manaya does not claim impossible-to-bypass blocking. You can always change Screen Time in iOS Settings if you truly need to.